1. Information We Collect
Depending on the service you request, information you provide may include:
- Contact details: your name, telephone number, email address and preferred communication method.
- Profile and eligibility details: age, education, employment history, language scores, country preferences, family circumstances and other details relevant to an immigration assessment.
- Application documents: identity, educational, employment, financial and supporting records when needed for an agreed service.
- Enquiry and communication records: messages, consultation notes and correspondence with our team.
- Technical information: basic device, browser and website-usage information that may be collected through website logs or enabled analytics tools.
Please avoid uploading sensitive documents unless requested through an appropriate channel for your service.
2. How We Use Information
We use personal information as reasonably necessary to respond to enquiries, evaluate potential immigration pathways, prepare eligibility assessments, provide agreed services, communicate about applications, maintain records, improve website functionality, prevent misuse and meet applicable legal obligations.
If you use a points or eligibility calculator, information you enter is used to generate the requested assessment. Whether inputs or generated reports are stored or transmitted depends on the specific calculator and its implementation; please contact us if you need details about a particular tool.
We may send service updates or promotional communications where permitted. You can request that we stop sending marketing messages.
3. When We Share Information
Where relevant to your enquiry or service, information may be shared with authorised team members, professional advisers, immigration representatives, document-processing or technology providers, and relevant authorities or organisations involved in an application. Sharing is limited to what is appropriate for the stated purpose, subject to applicable law and necessary permissions.
We may also disclose information when legally required, to respond to lawful requests, or to protect against fraud and misuse. We do not represent that your information will never be shared with third parties.
4. Cookies & Website Tools
Our website may use cookies or similar technologies for essential functions, performance measurement and understanding website usage. Some embedded features or third-party services may set their own cookies. You can manage cookies through your browser settings, although disabling certain cookies may affect website features.
5. Data Security & Retention
We take reasonable organisational and technical measures intended to protect information against unauthorised access, loss or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, recordkeeping, dispute resolution and applicable legal requirements. Retention periods may vary depending on the type of information and service.
6. Your Choices & Privacy Requests
You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to withdraw a consent where applicable. We will review requests in accordance with applicable law and any relevant recordkeeping or contractual obligations. We may need to verify your identity before acting on a request.
To opt out of promotional communications, reply to the message or email us using the contact details below.
7. International Processing
Immigration services can involve overseas representatives, authorities and service providers. Where necessary for an agreed service, personal information may be accessed or processed outside India. Privacy protections may differ by jurisdiction, and we seek to handle such transfers in accordance with applicable requirements.
8. External Websites & Services
Our website may link to government portals, payment services, messaging platforms or other third-party websites. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to an external service.
9. Children's Information
Some immigration matters may involve information about minors. Such information should be provided by a parent, guardian or other person authorised to act on the minor's behalf, where required by applicable law.
10. Changes to This Policy
We may update this policy to reflect changes in our services, website practices or legal requirements. The revised version will be published on this page. We recommend reviewing it periodically.
